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Shipping costs

Status 2021

Shipping costs Austria:
We charge a flat shipping fee in the amount of € 5.90 incl. statutory VAT. Shipping times can vary greatly due to the current COVID-19 situation and are up to 7 business days (Germany / Austria).
Delivery times: 3-5 working days
Additional shipping costs outside Austria:
DE : € 5,90 incl. statutory VAT
Important note

Despite all care, damage may occur in transit during delivery. In this case, we will of course refund the damaged items free of charge. However, please note the following procedure: Visible transport damage must be claimed immediately upon receipt of the goods at the appropriate transport company. Subsequently, inform us about the detected transport damages via info@seiaktiv.com. This also applies to damage that is only discovered during unpacking. If you want to return the goods, please inform us in advance by e-mail or phone. We thank you for your understanding and assistance.
Return shipping

In the case of returns, the buyer bears the cost of return. The return shipment of the goods can be made in Germany to our postal address in Germany. Orders from Austria and other EU countries can be sent directly to our business address in Austria – again, the cost is borne by the buyer and can NOT be transferred to us. Please do not return any goods to us freight collect! In this case, we would have to charge you for the fees incurred by the relevant post office.